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At PostShop, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on PostShop, on behalf of our sellers. It also sets out when we will not accept returns or issue refunds.
Registration and Account
Subject to the rules set out in this Returns & Refunds Policy, sellers on PostShop offer returns for most items within 15 days of delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This does not affect your legal rights against the seller. You may return items purchased on PostShop within the returns period, for the reasons listed below.
| Reason for Return | Applicable Product Category |
|---|---|
| I changed my mind |
All product categories except:
|
| Size is correct but doesn’t fit as expected | Clothing and shoes only |
| Item stopped working well after usage |
All product categories except:
|
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
| Item seems to be fake / unauthentic | All product categories |
| Wrong item / color / size / model | All product categories |
Items That Cannot Be Returned
We do not accept returns of certain product categories for health and hygiene reasons…
For further information, please visit:
- Before returning an item, please check our Return conditions, stated in above, to
make sure your item is eligible for return.
You have 7 calendar days to notify us that you want to return your product after its
reception.
If your return meets all the requirements, your return can be initiated via our Online.
Return Form.
- For defective items, note that you have 7 days to return your product. After this
period, we do not accept returns. We advise you to contact the manufacturer if the
product has a Warranty. - For all approved return application (including every return reason), customer needs to return the products to the nearest Post office within 7 days, otherwise
return(refund) cannot be executed - We will arrange at a fee a pick-up at your convenience within 48 hours after you
submit the return request. Note that for Pick- ups we will make one (1) scheduled
attempts. However, after one pick – up attempts, you are obliged to return product to the nearest Post office. - We only support return & replacement application, and do not support refund service yet.
- Except items that was specially marked as supporting refund in detail description
page - We will keep you updated by email and SMS about the status of your return. If any question please do not hesitate to call our customer service on 0302668138/0559724341 and Live Chat.